Returns & Exchanges Policy
Made just for you
Every dress is handmade to your order, so I can’t accept returns or refunds unless there’s a fault with the item – this ensures every piece is as special and unique as you are!
If there’s a problem
Please contact me within 2 days of delivery with photos of any issues. I’ll happily repair, remake, or offer a refund if something isn’t right.
Changes & cancellations
You can cancel or make changes to your order only before I start making it. Once work has begun, I can’t accept cancellations – but I’m always happy to adjust small details where possible!
Exchanges
Exchanges aren’t usually possible for custom orders, but please get in touch and I’ll do my best to help if something doesn’t fit quite right.